Frequently Asked Questions About Our Services
1) What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.
This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tackstrip on the edge of the carpeting, it could nick your fingers!
2) How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals, just pure, high-pressure steam.
3) Do you stand behind your work?
If you are not completely satisfied, we will return at no charge to reclean for free. The only reason we can make such an offer is because we believe in our service. Our equipment is unique, and our processes are unsurpassed. Additionally, we select only the type of personnel you yourself would invite into your home for business, and train them to be experts in their field. so relax; we gladly accept responsibility for your furnishings when we are your guest.
Our priority is to serve you well ALWAYS!
4) Is your staff bonded and insured?
Because your safety and confidence mean so much, we bond and insure our staff.
5) What Process do you use to clean carpet?
Curtis Ultra-Clean is certified in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning we do is the “hot water extraction” method, also known as “steam cleaning” This process is used by 96% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.
6) How long does the carpet take to dry?
The normal drying time is anywhere from 1 to 3 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, airflow, and overall conditions this time can vary.
7) I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.
8) Should I have my carpet dry-cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers now recommend hot water extraction (steam cleaning) as the preferred method. Like the laundering of your clothing, steam cleaning is highly effective in removing soil and other contaminants from your carpet. It is one of five carpet cleaning processes that are officially recognized as an industry standard.
To most people “dry-cleaning” means cleaning without water. The fact is that most carpet cleaning advertised as “dry” cleaning actually uses anywhere from a little to a lot of water! That’s because most of the soil in your carpet is water-soluble. For the most part that means better results with a wet cleaning process. On the other hand each cleaning process has its place given the circumstances. For the majority of residential customers steam cleaning will deliver the most effective results.
At Curtis Ultra-Clean Carpet Cleaning we offer all of the industry standard cleaning processes. Each process can be effective depending on the right circumstances. For those who prefer a dry cleaning process, we offer “Encapsulation Cleaning” is a unique and effective process that delivers good results with minimum water use. Drying times are brief with an average of 1 to 2 hours.
9) Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
10) Can you get the pet odor out of my carpet?
Pet odor is a very common problem. At Curtis Ultra-Clean we can help you deal with your pet challenges. From minor problems to major headaches Curtis Ultra-Clean can help find the solution that works best for you.
The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.
Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, even the concrete foundation are just a few of the materials that can absorb these odors.